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Frequently Asked Questions

Making A Booking

Confirming A Booking

Cancelling A Booking

Submitting Hotel Reviews

Rewards Points

Making A Booking

How do I reserve my room?

Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Search Available Hotels (for only hotels which have vacancies). You can also search by a specific hotel name within a city. A list of hotels will appear on the screen. For more information, click the name of the property or the Info link. After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the centre of the screen, then clicking on the Book It button on the right side of the screen. After you have selected your desired room type, press the Submit Reservation button. If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 24 hours.

Is it safe to use my credit card?

Yes. We take this matter very seriously. To ensure your security, NiteStay.com utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

What credit card types are accepted for guarantee/deposit?

The card types accepted for guarantee/deposit will be listed in the Info section of the hotel description.

My credit card number is correct, but the hotel is not accepting it. Why?

There are a few possibilities:

  • Your card type is not accepted at the hotel.
  • The card expiration date precedes the reservation date.
  • You have reached your credit limit.
  • There is a computer error.

Confirming A Booking

What happens when I make a reservation?

Reservation requests are usually confirmed real time and secure immediately payment is done.

How long will it take NiteStay.com to respond to my reservation request?

All reservation requests are usually confirmed real time and secure immediately payment is done. Additionally, all complete reservations will be followed up with a booking confirmation email along with a Reference Number.

How do I check on my request for a hotel?

You may view your reservation using the "View/Cancel Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Reference Number" which you will receive after you submit your booking.

Cancelling A Booking

What is the cancellation policy on my reservation?

"As confirmed at the time you booked your hotel, if you need to cancel your hotel reservation for any reason Reservations can only be cancelled 24 hours before Check in with no fee. Unfortunately after 24 hours to check in cancellations cannot be processed and booking fees non-refundable

How do I cancel a reservation?

Use the "View/Cancel Reservation" link provided on the customer service page.

Submitting Hotel Reviews

How long does it take to write a review?

Approximately 2–3 minutes, depending on the review length.

Rewards Points

How do I earn Nitestay Rewards Points?

To earn points, simply book a hotel on Nitestay.com and complete the check-out process by paying online. You can earn points on any hotel booked on Nitestay.com by paying by card or through bank transfers.

How do I use my free Night?

After staying 10 nights, you are eligible on a free night based on the average value of previous 10 nights you have collected. In the case where room choice rate exceeds average value, the difference in price is required to complete booking.

What are the benefits of being a Nitestay Rewards Member?

By being a rewards member with Nitestay, you can earn elite status which allows you access to more benefits such as bonus points and discounts on every hotel booking. (Limited to Silver, Gold, Platinum and Diamond customer only, Bronze members and rewards members only are able to accumulate points). Rewards members also have access to exclusive treatment and a dedicated phone line.

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