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Privacy Policy

Contact Information

If you have any questions or suggestions regarding our Privacy Statement, please contact us at:

Email: Customercare@nitestay.com

Postal Address:

Nitestay Limited
21 Adewale Adegbosin
Off Badore Road, Ajah
Lagos
Nigeria

Privacy Statement

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously. This Privacy Statement describes the ways in which we will use the data you provide through this NiteStay.com.TM website ("our website"), which is owned and operated by NiteStay Ltd. ("we" or "us"). Please note that this Privacy Statement is an integral part of our website and the services offered to you and cannot, in any way, be separated from the Terms and Conditions of Use or from the membership, usage or transaction process. By providing information through this site and/or by establishing an account with us, you indicate your acceptance of the practices described in this Privacy Statement.

This Privacy Statement addresses:

  1. What information we collect online from you.
  2. How we use the information.
  3. With whom we may share the information.
  4. What choices are available regarding collection, use and distribution of the information.
  5. What types of security procedures are in place to help protect the loss, misuse or alteration of the information under our control.
  6. How you can correct any inaccurancies in their personally identifiable information.
  7. How we notify you of material changes to this Privacy Statement.
  8. When the Privacy Statement became effective.

If you have questions or concerns regarding this statement, you should contact Nitestay.com customer service by email here

Information Collection and Use

Reservation Orders

When you book a reservation through our website, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form (if you are not a NiteStay.com member already). This information includes: your name, home or work telephone number, email address, and your credit card number, expiration date, and billing address. We use this information to process and book your reservation and to notify you of your reservation status by email. When you return to the site, we will ask for your email address and booking reference and may ask for other key pieces of personally identifiable information to enable you to access your reservation information.

We also ask you for personally identifiable information about other people for whom you are booking reservations. You should obtain permission from these individuals to provide us with their information. We use this information to reserve the room with the hotel or other accommodation, and, if you so request, to send each person an email notification of the reservation

Member Registration

Nitestay.com enables you to register an account with us to become a member. When you choose to become a Nitestay.com member, we will require you to provide certain information and request that you provide other information at your discretion. If you do not provide us with the required information, you will not be entitled to have an account with us and be a Nitestay.com member. The information we may require or request includes at least your name, address, telephone number, email address, a unique login name, password, and password validation. This information is collected on the registration form for several reasons including: (1) personal identification; (2) to complete hotel reservations and fulfil requests for other travel products and services; (3) to allow us to contact you for customer service, if necessary; (4) to customize the content of our website to meet your specific needs; and (5) to conduct research and to make product improvements to the services we offer on our website. In addition, your email address is collected to send you an email message confirming your account registration and each reservation you transact online. To help us understand the effectiveness of our email communications, we may deploy technologies that provide confirmation when you open one of our e-mail messages. As a member, you also will occasionally receive updates from us about special offers, new Nitestay.com services, and other noteworthy news items. You may decline to receive these email messages. Please see the section entitled "Choice/Opt Out," described below.

Member Profile

In addition to the information noted above, you can choose to provide us with travel preferences, credit card billing information, and other personally identifiable information. This information is primarily used to assist members in making reservations quickly without having to type in the same information repeatedly.

Surveys & Contests

From time-to-time, we may request information from you through surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice as to whether or not to provide this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as City and State). Survey information will be used for purposes of monitoring or improving the use and satisfaction of our website. Although we may use a service provider to conduct these surveys or contests, as we note in the section on "Information Sharing," these service providers may not use your personally identifiable information for any secondary purpose.

Cookies

Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID (or temporary) cookies, which terminate when you close your browser, and persistent cookies, which are stored on your hard drive.

We use cookies for several reasons. For example, cookies allow you to login without having to type your login name each time, allowing you to simply provide your password to access the system. Cookies also enable us to track and target the interests of our users to enhance the experience on our website. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. If you choose to reject cookies, you may still use our website; however, your access to some areas of our website will be limited.

A cookie file also may be placed on your hard drive by our third-party advertising companies. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about travel-related goods and services that you may be interested in. Nitestay.com does not have access to or control over these cookies that may be placed by third-party advertisers. Those advertising networks that use persistent cookies may offer you a way to opt out of advertisement targeting.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using a web beacon (a single-pixel GIF), which is placed on our website to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. The information collected through this process is anonymous and does not link online actions to an identifiable person.

Tags

In conjunction with our own and our affiliates' marketing campaigns, we may also use technology to capture certain information relating to reservations you make through our website. We will usually collect this information by placing a web beacon (a single-pixel GIF) within our reservation pages. The information we collect is anonymous and will include the total amount of the transaction and the system-generated booking reference. We will use this information to monitor the effectiveness of our marketing campaigns and may pass this on to our affiliates for similar purposes. We may employ a third party service provider to collate and report on the information collected.

Log Files

Like most standard website servers we use log files that collect Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number and location on a page of clicks. We use this information to analyse trends, administer the site, track user's movement in the aggregate, diagnose problems with our servers, and to gather broad demographic information for aggregate use. This information is not linked to personally identifiable information. We also use a tracking utility such as ATG Dynamo that uses log files to analyse user movement.

Communications from the Site

Special Offers and Updates

As noted above, established Nitestay.com members may occasionally receive information on products, services, and special deals about which they may be interested. Out of respect for your privacy, we present you with the option not to receive these types of communications. Please see the "Choice/Opt-out" section below.

Newsletter

If you wish to subscribe to our newsletter, we will ask you to provide contact information, such as name and email address. Out of respect for your privacy, we provide a way to opt-out of these communications. Please see the "Choice/Opt-out" section below.

Service Announcements

On rare occasions it is necessary to send out service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these non-promotional communications, although you can deactivate your membership.

Customer Service

We communicate with you on a regular basis to provide requested services. This may include responding through email, fax or phone, in accordance with your wishes.

Choice/Opt-out

We provide you with the opportunity to opt-out of having their information used by Nitestay.com to send promotional communications. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving these communications following "unsubscribe" instructions given in the emails you receive, or by contacting our customer services

Information Sharing

Legal Disclaimer

Although we make every effort to preserve your privacy, we may be required by law to disclose information you have provided in obtaining our travel products or services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our business partners and advertisers. This is not linked to any personally identifiable information.

Authorised Service Providers

We share your personally identifiable information with authorised service providers that perform certain functions or services on our behalf. For example, we use an outside a credit card processing company and bank cheque processing company to bill you for goods and services. We also rely on service providers to fulfill orders, deliver packages, perform business and sales analysis, and provide marketing assistance. These companies do not have any independent right to share, store, or use the personally identifiable information we provide for any secondary purpose. We also may contract with reputable third parties to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to us. Finally, we will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and our website visitors.

Suppliers

We provide information about travel either reserved or purchased on our website to the suppliers who will fulfill your travel reservation. Although we offer travel products from hotel, car rental and other suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on our website. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Affiliated/Referring Websites

If you were referred to our website from another website, we may share personally identifiable information about you with the referring website to better understand the use of our website. Although we believe that the website companies from which you were referred to us are reputable companies, we have not placed limitations on the referring websites companies from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any website that referred you to our website.

Affiliated Companies

We may share some of your personally identifiable information with affiliated companies around the world that are committed to providing you with a comprehensive array of travel packages and services to meet your travel needs. Sharing this information allows us to better understand the ways in which our various product and service offerings can assist travelers. To the extent that our subsidiaries and sister companies have access to your information, they will treat it at least as protectively as they treat information they obtain from their other customers.

Business Transfers

As we continue to look for ways to better serve our customers, we may sell subsidiaries or business units. We also may be acquired by or merged with another company. In such instances, customer information may be one of the transferred business assets.

International Transfers

We will handle your personally identifiable information in the United States. In addition, the third parties with whom we may share your information, as described above, may be established in countries outside Nigeria, such as in the United States. By using our website you understand and agree that your information will be held and used in the Nigeria and other countries where our partners, service providers, subsidiaries, and sister companies may be established.

Links

Please be aware that our website contains links that lead to other sites. These sites may collect personally identifiable information from you. This Privacy Statement does not cover the information collection practices or policies of such websites.

Information Security

We take steps to help protect the personally identifiable information you provide to us. For example, we use leading encryption technology to encrypt credit card numbers. We also restrict access to personally identifiable information to those employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative). In addition, the servers that store personally identifiable information are contained in a locked facility. If you have any questions about the security of your information, please send an email to Customer Care  .

Accessing Personally identifiable information

You can request access to, and update, the personally identifiable information we have collected about you. In order to exercise this right, you can e-mail our Customer Support at Customer Care  or contact us by post at the contact information listed below. You can also can change your personally identifiable information on the "your account" page of our website.

Privacy Statement Changes

If we change our privacy practices, we will modify this Privacy Statement, and its effective date, accordingly so that you will always know what information we gather, how we might use it, and to whom we may disclose it. We also will notify you of any material change to this Privacy Statement by placing a prominent notice on our website. We encourage you to periodically review this Statement to be informed of how we are protecting your information.

This Privacy Statement is effective as of 01/10/2016

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